COVID -19 UPDATE 2nd April
Veterinary Services are considered an essential service by the NZ government.
We are open!
We are still able to provide pet food, parasite control and prescription medications. We ask that you email or call ahead to organise this and then we will place it in our ‘pick up spot’ at the clinic for you to collect without needing to come inside.
Email contact is our preference to ensure emergency calls can get through to us quickly
We are currently working with an Auckland based company ‘My Rover’ to provide an app based online purchasing option which includes delivery of food and anti-parasite medications direct to your door. We are expecting this to become available in the next few days and are very excited to be able to provide this service to our clients! - Watch this space!!!
HOW WE ARE WORKING SAFELY:
We have put in place extensive systems which allow us to provide essential services safely to protect both the public and our staff from infection. These systems are working well and you can be reassured that if your pet is sick we will be able to help them, without putting you at risk.
PLEASE EMAIL OR CALL THE CLINIC BEFORE COMING DOWN (Email if your concern is not urgent)
Our staff will advise you on how we can best help you. Options recommended will depend on the issue and include:
· Non-contact consultation -where you pet is picked up from you on arrival, taken inside for examination and lots of cuddles. Communication with you is done via phone
· Telemedicine– where consultation is done from the comfort of your own home via phone or video calling
· We cannot see non-urgent cases in the clinic (but may be able to help with telemedicine)
· Animals that do visit MUST be well contained – cats in a secure carrier, dogs on a lead
· Call us from the carpark on your arrival at the clinic
· You must let us know if you or anyone in your home is unwell (even if you don’t think the illness is COVID related)
· Payment will be processed over the phone or online (with screenshot proof of payment),we are not currently accepting cash or cheques
We thank you for your patience and understanding during this difficult time and look forward to seeing you back in the clinic at the conclusion of lockdown!
Veterinary Hospital Group COVID-19 update
The health and well-being of our people and clients is paramount. Veterinary services are considered essential services by the New Zealand government due to the importance of the role veterinarians play in ensuring biosecurity, surgical and emergency services to ill and injured animals. To help us remain fully operational we ask the following:
*Waiting areas are now closed*
• New process when you arrive for an appointment you have made
Arrival – Stay in vehicle (cats must be in a cage, dogs on a lead) – staff will use a clinic dog lead when you are greeted
1. Call the clinic reception for instruction
2. Nurse collects pet outside
3. Pet gets fussed over with treats and TLC
4. Vet starts consult, calls owner for history and to discuss plan of treatment
5. Reception will call you for over the phone payment
6. Pet is delivered back to you outside
Appointments: We are currently not accepting bookings for annual vaccines (but can for puppies and kittens), nail trims and other non-urgent procedures.
• If your pet is to be admitted to stay with us, a member of staff will come to greet you for admission.
Cattery Bookings: (for our clinics that have cattery services)
• We regret that we are not able to board cats currently
Purchasing Nutrition, medicine and other supplies
• Please phone ahead to advise us of the food or medicine you require for your pet. We can take payment over the phone or you can show us proof of direct payment when you arrive to pick up your order(please allow up to 24hrs). Call us from the carpark and we will bring your order out to you, using the required safe distance.
IN CASE OF AN EMERGENCY
Please try to call us before arriving – this will ensure someone is available to help your pet readily.
FOR SELF ISOLATION OR UNWELL CLIENTS
• If you are sick or displaying any flu/cold symptoms we respectfully ask you to not come in to the clinic. We do not want to put our staff or other clients at risk so will not be consulting with anyone who has these symptoms.
• If you have a contact who is unwell, please tell us by phone before arriving so we can assess risk and plan how we can best help you and your animal.
Thank you for your ongoing support at this difficult time, we really appreciate it!
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