Frequently Asked Questions

Below are some answers to frequently asked questions.

What are your hours?

The different clinics are in quite different areas of Auckland and therefore have slightly different opening hours.

Albany – Mon-Fri 8am-6:45pm, Sat 8:30am-1pm

Massey – Mon-Fri 8am-7pm, Sat 9am-12pm

Silverdale – Mon-Fri 8am-6pm, Sat/Sun 9am-5:30pm

Hibiscus Coast – Mon-Fri 8:30am-6pm, Sat 9am-1pm

Hobsonville – Mon-Fri 8:30am-6pm, Sat 9am-12pm

Parkhill – Mon-Fri 8am-7pm, Sat 9am-1pm

What are your prices?

Again, as the clinics are in different areas, there is a slight variation in prices. We are very competitive with other veterinary clinics in the area. Please call the clinic to discuss your specific requirements.

Do I need an appointment?

All our clinics operate on an appointment system, and appointments can be made by phoning the clinic or popping in. However, emergencies will be seen as a priority – we do ask that you phone ahead and let us know you are coming.

What if my pet needs specialised treatment?

Whilst the majority of treatments your pet will need can be done at your pets clinic by our team of experienced vets and nurses, there are certain procedures that require a specialist vet or equipment. Where appropriate, we can refer your pet to the specialist vet clinic in Auckland.

What sort of animals do you treat?

We are happy to see all of your pets. We have treated cats, dogs, rabbits, guinea pigs, rats, mice, a wide variety of birds, horses and farm animals. Please call us to see how we can best help you. We may suggest you see a certain vet who has more experience dealing with your particular pet.

Do you board animals?

Both our Silverdale and Parkhill clinics have the facilities to board cats, and care for them while you are on holiday. Due to the residential locations of our clinics, we are unable to board dogs. We can however recommend a good boarding kennel to you (usually ones that are used by our staff).

My cat is sneezing, my dog is itchy. Whats wrong?

Unfortunately we cannot diagnose and treat your pet without a consultation. We do have some information available to help answer some common questions. Please see our Pet Care’ page. We are always adding new information here, so please check back often.

Do I really need to vaccinate my pets?

We recommend annual health checks and vaccinations as necessary for cats, dogs and rabbits.

If you visit our ‘Vaccinations‘ page, you will find more information on why we vaccinate, and the vaccination protocols we recommend.